We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership.
As practicing engineers, we provide IT support services for software of all types and scale, including corporate systems and customer-facing applications. Our maintenance activities cover every level, from meticulous pre-support audit and 24/7 software upkeep to transformative redesign.
To address your software issues more efficiently, we offer three distinct packages differentiated by their coverage and spanning L1, L2 and L3 tiers of technical support.
Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.
When the root cause is in a system deficiency, our expert troubleshooting team will investigate the issue, detect and fix bugs, or perform performance-critical configurations, installations, and updates.
To deal with the most advanced, never-faced-before issues, we involve high-skilled architects and engineers who will investigate the source code to remedy disruptions, optimize back-end functionality, and enhance the system with new transformative features.
Select a maintenance strategy that fully addresses the needs and shortages of your IT ecosystem and facilitates the sustainable growth of your digital enterprise.
Choose the level of software support and maintenance service commitment that aligns with your project needs and fits in with your business environment.
For a fixed rate, hire our dedicated support team who will keep an eye on your software ecosystem’s health and stability 24/7, run scheduled service maintenance activities, and promptly perform hot fixes of any complexity.
Turn to us when you need to augment your in-house maintenance team with professional support technicians, engineers, or consultants, and get the needed service over a specified period of time, paying for the consumed resources only.
In case you encounter an unexpected and disruptive software issue or compromised security, get in touch with our support team. You can count on fast team setup and our broad expertise in tackling security incidents and critical outages.
We join software production cycles as DevOps consultants and engineers, implementing proven automation strategies that make continuous delivery, testing and monitoring possible.
We offer software and infrastructure management as a service along with continuous improvement, troubleshooting, and risk mitigation.
Create your own dedicated team with our professionals of required qualifications that will blend in seamlessly with your resources and augment them efficiently.
When you can no longer get value from your legacy solution, we help you revamp it and put on a new, more efficient technological footing through refactoring, migrating to the cloud, or another helpful upgrade.
As you entrust your IT infrastructure maintenance to us, we will follow an established step-by-step algorithm to securely set up and implement the maintenance strategy befitting your case.
Drop us a line about your project at info@adsoft.co.id or via the contact form below, and we will contact you within a business day. All submitted information will be kept confidential.
Subscribe your email for newsletter and featured news based on your interest
